- Refunds are not accepted. This does not affect your statutory rights.
- Damages must be report within 48 hours of delivery
- Supply only goods must be signed for upon delivery
- Installation is guaranteed for 12 monthsBalance of goods must be paid before goods are dispatched from the showroom
- Carpets must be rolled back 1 meter and gripper rods removed to allow room to work when having a full fireplace installed
- We are unable to cut carpets following installation
- If you have a gas fire we will require access to the gas meter
- We do bring our own dust sheets but recommend putting your own down first on any items that cannot be removed from the room
- We are not able to remove rubbish, rubble, packaging off site.
- Fitting/delivery is paid direct to the engineer upon completion
- We make good plastering up to 3 inches as standard; if more is required this is priced accordingly
- If asbestos is suspected the fitters must stop until it has been confirmed safe
- Unexpected work can come to light during installation such as roof work, building work, removal of back boil etc. If this happened the work will be chargeable
- Roof work, such as fitting flue liners and chimney pots, cannot be carried out during wet/windy/adverse weather
- Carbon monoxide detectors are a legal requirement on all gas and solid fuel installations
- If a socket or spur is required, you will require an electrian to fit those
- Granite, slate and marble can come with imperfections such as fossil marks and variations in finish
- A fee will be charged if installation is cancelled or required preparation is not complete and therefore the job cannot go ahead
